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Quality guru weighs in on Toyota

By   /   Monday, February 8th, 2010  /   Comments Off on Quality guru weighs in on Toyota

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With pundits, politicians and even Apple co-founder Steve Wozniak piling on Toyota Motor Co. over acceleration problems with U.S. and European models, I turned to one of the experts in quality and consumer preferences.

Jamey Power is former vice president of international operations at Thousand Oaks-based J.D. Power & Associates and co-author of “Satisfaction: How Every Great Company Listens to the Voice of the Customer.”

Since the sale of J.D. Power & Associates five years ago to McGraw-Hill, Jamey has kept a low profile in the business world. But he’s kept a watchful eye on developments in the auto business.

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